Quickly review new feedback
Manage customer requests more efficiently. Categorize ideas by theme, score each one based on importance, and use custom fields to capture key details (such as financial projections). List reports make it easy to sort and filter ideas so you can edit in bulk.
Gather more details
Catch up on recent portal comments to gain clarity on what your customers need. Use @mentions to ask for additional input on an idea and give customers the option to respond privately — so they feel comfortable sharing insights with your team. Threaded replies keep discussions organized.
Work as a team
Bring consistency to your idea management process. Create custom workflows to determine how requests move from submission to review to approval. Use statuses to show whether an idea is likely to be implemented or saved for future consideration. Collaboration tools such as to-dos and internal comments help the team work together effectively.
Reduce manual tasks
Use automation rules to keep ideas moving swiftly through your process. Control which ideas are visible in your portal and when, assign ideas to the right team member based on the area of functionality, get alerts for trending feedback, and so much more.
Keep customers informed
Automatic notifications make it easy to close the feedback loop with anyone who created, voted for, or commented on an idea. From sending a thank-you note when a new idea is submitted to providing status updates, every touchpoint encourages your community to share more insights.
