Product success
Get your questions answered
Our global team of product experts is here to increase your happy use of our software
Not your typical support
Every member of our Customer Success team has deep product development expertise and knowledge of our software. Our Product Success group provides all of our customers' day-to-day support needs. And our Product Concierge group delivers advanced onboarding and account services.
We serve businesses of all sizes — from startups to global enterprises — to make sure our suite of products can work for you. No automated responses. No tiered support. No long wait times.
A global team
Our customers are spread across the world. So, we are too. Our fully remote team works across four continents, six countries, and eight time zones. No matter the time, day, or location, count on our product support team to answer your questions 24/7. Contact us — from anywhere at any time.
Radically responsive
When you ask for help, we know that you need us. And we want to be useful to you — immediately. That is why we pioneered The Responsive Method. These principles make up the engine that drives our sense of urgency and growth. We respond super fast.
Extensive knowledge base
We love sharing our product expertise with you. Explore our comprehensive knowledge base for self-service support documentation, including help articles, how-to videos, best practices, and more. Read our weekly release notes to stay up to date with our software enhancements — including major new functionality, small improvements, and helpful fixes — that we ship every week.
Integrate with how you work
We understand that every team works differently. And a new tool needs to fit into your overall product development environment. That is why our data model is flexible — to work with how your team works best. We support more than 30 integrations and have helped thousands of customers integrate our software into their organizations. If you need help setting up your team structure, creating the perfect workflow, or integrating with a tool your team already depends on, just ask.
We are amazed by the responsiveness and expertise of the Aha! Customer Success team. It is great to work with a company that is deeply committed to helping its customers succeed.
David IGroup product manager, Fortune 500 pharmaceutical and life sciences company
We are here for you
Our Product Success team is comprised of product development experts — not salespeople. Every team member brings deep knowledge of our software and real-world perspective. We have worked hard to build great products and manage complex projects. This means we are like you and have the expertise to help you move forward.
You can count on us for ongoing support whenever you need it, at every stage of your Aha! journey. Whether you are just getting started in a trial or have thousands of users, we are always ready to help.
Meet a few members of the team
Read their stories
