UserVoice vs. Canny: How both stack up to Aha! Ideas

Too much feedback can be as bad as too little input. It is easy to collect customer ideas — but making sense of them? That is where many product teams struggle. Feature requests pile up, votes dictate direction instead of real strategic thinking, and prioritization turns into a never-ending debate.

Capturing feedback is just the start. The right idea management tool helps you uncover meaningful insights, prioritize effectively, and drive real product improvements.

Many teams turn to software to streamline this process — only to find themselves stuck in the same cycles of collecting, sorting, and never quite knowing what to build next.

We recently compared popular idea management tools. Now, we are looking even closer at three popular idea management platforms — UserVoice, Canny, and Aha! Ideas — to see how well they help teams move from feedback collection to tangible product decisions.

This is a detailed look at UserVoice vs. Canny vs. Aha! Ideas. We will compare features, strengths, limitations, and how each one fits into different product workflows.

All three tools help teams collect and manage customer feedback. But choosing the right one requires more than just a feature-by-feature comparison. You need to consider how each tool supports your team's workflow, decision-making, and long-term product strategy.

So let's take a closer look at UserVoice vs. Canny and how they stack up against our own Aha! Ideas — focusing on what really makes a difference when choosing an idea management platform. Keep on reading or jump ahead to any section:

• Comparing 3 idea management tools

• UserVoice: Basic feedback collection with some flexibility

• Canny: Simple voting boards with limited depth

• Aha! Ideas: The only solution built to turn feedback into meaningful action

Comparing 3 idea management tools

Not all feedback management tools are built for the same purpose. Some emphasize collecting ideas in a structured way, others focus on voting and community input, and a select few are designed to help product teams analyze, prioritize, and act.

Before we break down the specifics, let's start with a high-level comparison. Here is how UserVoice and Canny stack up to Aha! Ideas across key areas like ease of use, customization, prioritization, and integrations.

This table was built using the product comparison chart template available in Aha! software.

UserVoice: Basic feedback collection with some flexibility

Overview: UserVoice is a structured tool for collecting and organizing customer feedback through branded portals. It allows you to track customer requests, but does not offer deeper integration into strategic planning or advanced prioritization workflows.

Key features:

• Branded feedback portals for collecting ideas and votes

• Basic reporting to track customer input trends

• Prioritization tools to rank ideas based on votes, customer type, or revenue

Use cases:

• Capturing customer requests using a structured format

• Letting users vote to signal interest in certain ideas

• Managing a list of feature requests without advanced workflows

Strengths:

• Provides a centralized place for feedback collection

• Offers built-in reporting on customer trends

• Allows some customization on feedback workflows

Limitations:

• Limited flexibility and customization

• Minimal collaboration features

• Lacks deep integration with product strategy and planning

Integration ecosystem: Connects with tools like Salesforce, Slack, and Zendesk

UserVoice pricing: Subscription-based, starting at $499 per month for entry-level plans

What users say: Some call UserVoice feature-rich, but unnecessarily complex. They note that its interface feels dated and that it takes effort to find the functionality they actually need. Others appreciate its structure, but say it lacks flexibility.

Ideal for: Teams that want a tool for collecting feedback, but do not need deep analytics, automation, or prioritization capabilities that connect to broader product planning

Ratings:

• 5-star ratings in G2: 176

• Capterra rating: 4.3 out of 70 reviews

Canny: Simple voting boards with limited depth

Overview: Canny is a lightweight alternative to UserVoice designed for teams that want a quick way to collect customer feedback and track feature requests. It focuses on public voting, but lacks the prioritization depth and strategic alignment needed for more structured product development.

Key features:

• Public voting boards to surface popular ideas

• Basic tracking to organize and manage requests

• Slack and Intercom integrations for collecting feedback from conversations

Uses cases:

• Letting customers vote on feature requests

• Maintaining a simple list of ideas for consideration

• Setting up a lightweight feedback system for small teams

Strengths:

• Simple, user-friendly interface

• Quick setup with minimal configuration

• Easy-to-use voting system

Limitations:

• Prioritization is based mostly on votes rather than deeper analysis

• Requires paid upgrades for AI insights, segmentation, and integrations

• No advanced reporting, automation, or roadmapping capabilities

Integration ecosystem: Works with tools like Intercom, Jira, and Slack — but integration options vary by plan

Canny pricing: Offers a limited free tier and paid plans starting at $79 per month. More advanced features (like AI insights and segmentation) come at an extra cost.

What users say: Users note Canny's simplicity and affordability, but many say it lacks depth for teams that need more than basic upvoting. Some appreciate its ease of use, whereas others find it too limited for structured product decision-making.

Ideal for: Startups and small teams that need a lightweight way to collect feedback, but do not require in-depth prioritization or strategy planning tools

Ratings:

• 5-star ratings in G2: 70

• Capterra rating: 4.7 out of 44 reviews

Aha! Ideas: The only solution built to turn feedback into meaningful action

Most idea management tools stop at collecting feedback. Aha! Ideas goes further — helping teams understand customer needs, identify the most valuable ideas, and link them directly to product plans. It is designed for product managers who need more than just a list of feature requests.

What sets Aha! Ideas apart?

• Deep prioritization tools: Use custom scorecards to weigh impact, business value, and effort.

• Customer insights at scale: See who is requesting what and segment customers by type, revenue, and more.

• Full integration with roadmapping and planning: Unlike standalone voting tools, ideas in Aha! Ideas seamlessly transition into product strategy and delivery.

Aha! Ideas includes everything you need to capture, analyze, and act on feedback:

• Custom-branded ideas portals to collect feedback from multiple audiences

• Scorecards to evaluate and prioritize ideas based on business impact

• Integration with Aha! Roadmaps to connect ideas directly to product plans

• A powerful AI assistant to help you identify trends and uncover the most valuable opportunities (available in Aha! Ideas Advanced)

• Dynamic forms and a Salesforce integration to streamline idea submission and connect feedback to revenue (available in Aha! Ideas Advanced)

Strengths:

• Understand the people behind the ideas — see customer segments and business impact.

• Go beyond upvotes — analyze qualitative and quantitative feedback to make informed decisions.

• Seamlessly transition ideas into product plans — connect discovery to delivery.

Potential trade-offs:

• Enterprise-level functionality can take time for teams to fully explore.

• Extensive customization options can feel overwhelming at first.

Integration ecosystem: Aha! Ideas connects with Jira, Salesforce, Slack, Zendesk, and other leading tools to ensure feedback flows directly into existing workflows.

What users say: Customers love how Aha! Ideas goes beyond basic voting to help them truly take control of feedback. It gives them a clearer view of what matters most to customers and makes it easy to connect those insights directly to product plans. Many say it has transformed how they prioritize and act on feedback.

Pricing information: Try Aha! Ideas for free and choose from two plans: Aha! Ideas Essentials and Aha! Ideas Advanced. See our pricing page for details.

Ideal for: Product teams that want more than just an idea collection tool. Aha! Ideas is for those who need a structured system for managing feedback and using it to drive meaningful product decisions.

Ratings:

• 5-star ratings in G2: 217

• Capterra rating: 4.7 out of 548 reviews

Feedback is only valuable if you can use it. The right tool helps you move from a running list of ideas to real product decisions.

If your team has plenty of feedback but little action, it is time to rethink your approach. A better feedback system means fewer missed opportunities and more impactful product decisions — so make sure you have the right one in place.

See how Aha! Ideas helps you gather feedback, prioritize what matters, and align ideas with your strategy. Try our idea management software — free for 30 days.