Product Manager to Customer: “What Do You Really Want?”
Listen to the customer. This is the advice given to many product managers. But what if you are listening — yet hearing all the wrong things?
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10 Steps Product Managers Take to Get to The Lovability Line
I bet you can think of at least a few customers who absolutely love your product. They are vocal, share positive feedback, say that you “get” them, and advocate for your…
5 Ways to Know if Your Boss Is Selfish
Do you work for a selfish boss? Check out these 5 signs that your boss is selfish and discover how to make your company more lovable.
Hey Boss: My First Day Really Stunk
I will never forget that day. I had just started a new job after finishing graduate school and moving back to the San Francisco Bay area. I showed up at the specified…
I Said “No More Salespeople, Please”
I bet at some point, you have done it — you hid from a salesperson. You did not want to be rude, but you also did not want to be bothered with the hard sell. The goal was…
“Do You Need an Office?” My Mother-in-Law Wants to Know
My mother-in-law was recently in town visiting. When the conversation turned to work, I filled her in on how things were going with Aha! and how our fully distributed…
Your Boss Should Never Tell You to “Care Less”
Caring about your work is a good thing. Find out why you should never listen when your boss or coworkers tell you to care less about work.
Technology vs. Humanity — Your Next Job
My career will be defined by the prevalence of the internet. Yours likely will be too. And we are still experiencing an incredible acceleration of the use of technology.…
Product Manager: Don’t Be a Data Fool
Do not get caught in a data trap — data alone will not delight your customers. Learn 3 ways to break out of the trap and back into customers’ hearts.
These Honest People Are Not Impediments to Profit
Have you seen the real “real” news? A few well-known companies are behaving badly. They made some money in the short-term and felt like long-term winners. People were…
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