Hey Customer: Stop Treating Me Like a Jerk
Angry customers. I have encountered a few. And I bet you have too — even if it was just in passing. Have you ever walked into a store and a rage-filled return in…
Thrive as a PM
You deserve to be happy at work. Let us help by providing tips on everything from resumes and feedback to achieving long-term career success.
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The Product Manager’s Playbook: How You Can Build Trust
I do not envy substitute teachers. While most of the class will follow the new leader, there are always a few kids who misbehave in ways they would not dare with the…
Use These 4 Words to Be More Productive in 2018
One day. Then two more. Still silence. This was several years ago when I was working at a large software company. I had sent an email to a colleague, hoping to address an…
We Reviewed 1,452 Customer Ideas in One Year — This Is How We Did It
There are certain phrases that make a product manager cringe. For me, it is when customers refer to the process of submitting feedback as throwing ideas into a “black…
6 Signs You Love Your Job
“You cannot improve what you do not measure.” This is what I wrote the first time I asked our team at Aha! to evaluate our own company. I wanted to know how people really…
Hey Boss: You Are Setting Me Up for Failure
A terrible first day at a new job. You show up only to find your wonderful new boss is not ready for you. Nobody greets you. I would like to say I am making this up — but…
How Good Product Managers Deliver Bad News
I have some bad news. And it will not be surprising for most product managers. Our job frequently involves telling people things they do not want to hear. In fact, I…
Product Manager vs. Business Analyst
Product managers focus on the market and customers to guide product success. Business analysts gather technical requirements for development.
How to Be Transparent at Work (Without Making People Cry)
Extreme openness. This was the original intention of the open-office design. Breaking down walls would also break down barriers — everyone could exchange ideas throughout…
Your Company Is Not a Democracy
Company leaders need to make decisions for the entire team. Learn how to make everyone feel equally invested even if they did not get to vote.
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