Centralize customer feedback
Discover what matters most to your customers to build products they love
Discover what customers want
Keep customers at the forefront of product decisions. Set up an ideas portal so everyone in your community can easily share requests in a central location. Engage as many customers as possible — rather than a vocal few — to gain a broad understanding of pain points and unmet needs.
Review and respond quickly
Streamline your idea management process. Establish a clear workflow and use automation to efficiently assign, review, and respond to every single request. This shows your customers that you are actively listening. It also means you can spend more time innovating — and less time on administrative tasks.
Assess product value
Quantify the value of each idea. Use a scorecard to evaluate strategic alignment and weigh customer and business impact against effort. Analyze feedback trends using reports, charts, and AI exploration. Then, slice the data by different customer segments to understand who needs what.
Go from idea to roadmap
Create a list of the top ideas. Next, gather input from stakeholders to align on which ones will generate the most revenue and customer delight. Rank the list in priority order and promote the ideas you want to implement directly to your product roadmap.
Proactively share updates
Close the feedback loop with customers. Automatically notify anyone who voted for an idea when the status changes. This keeps customers informed of progress as their request moves into development. It also encourages them to share more suggestions.
Top capabilities for centralizing customer feedback
Create ideas portals | Set up custom-branded portals to give your community a central space to submit feedback | |
Prioritize ideas | Use a consistent framework to score and rank incoming ideas based on their potential value | |
Identify themes | Leverage AI-powered analysis to identify similar ideas and uncover feedback patterns | |
Report on idea data | Use built-in reports to analyze the popularity of ideas over time, by category, or by segment | |
Promote the top ideas | Turn the top ideas into features on your roadmap and notify customers about status updates | |
Ready to get started?
Try Aha! Ideas now as a standalone tool or as a seamlessly integrated part of Aha! Roadmaps. Our product experts — who are all former product managers — would love to show you the possibilities.
