Product concierge
Receive dedicated account support
Work with an assigned team for a personal approach Product success
The highest level of assistance
Enterprise companies are unique. You have large teams, broad product and project portfolios, and dynamic environments. You also have complex cross-team relationships and dependencies. We know because we serve many of the world’s most innovative and best-known companies. And many of them have thousands of users who depend on Aha! software every day.
Many organizations need an exceptional level of ongoing account management and service and are willing to pay for it. This is why we offer concierge-level support to customers with many users that sign up for the Aha! Roadmaps Enterprise+ plan. Here is what you can expect:
Work with an assigned lead who is one of our most experienced product experts
Tailor your rollout process and gain insights on product development best practices
Set up ongoing check-ins and co-led trainings to help onboard new teams
Get recommendations on how to standardize a framework for success
Access consultative services like our Product Development Capability Assessment
What we do
We believe your team is full of superheroes — but you should not need superpowers to successfully use software. It takes commitment and some basic standardization, but any team that wants to succeed can. Here is how we ensure your lasting success:
Guide your rollout
We can help coach your team and get everyone up to speed fast with comprehensive hands-on training led by our team of product experts. This includes guidance surrounding account setup and establishing goals.
Optimize how you work
We can help you decide how you want to integrate Aha! software into your existing product development workflow. We also provide best practices for using our suite of product development tools together. Our goal is to help your entire product team work together seamlessly — so you achieve the most value.
Grow with confidence
Count on us to grow with you. We are happy to meet with you to discuss progress toward your goals, showcase new functionality, and chat about opportunities for improvement in each stage of the product development lifecycle. We are also available to help onboard new groups.
The Product Concierge has been instrumental to helping us set up our account and apply product management best practices. Their experience enabled us to put the right foundation in place from day one ot achieve long-term success.
Amy Murray | Director, product management
Work with a proven team
Your product strategy — and your approach to innovating — define your future success. Choosing the right tools and team to work with has a massive impact on the business over the long haul. Our software is designed by an experienced team of software builders with security in mind, ensuring world-class protection:
Coordinate a thorough proof of concept with effective guidance
Complete a security and operational review with your IT team
Select a data center for your Aha! account that is located in your region
Review our security policy to see how we keep data secure and learn about our ISO 27001 certification
See how we comply with the General Data Protection Regulation to protect personal data in the European Union
Meet a few members of the team
Read their stories
