Provide multiple authentication methods for your knowledge base

Customers, internal teams, partners — different groups often need access to the same product information. But their login requirements can vary. Today's update solves this challenge, making it easy to securely share knowledge across groups without duplicating effort.

Easily manage access to your knowledge base with multiple authentication options for different audiences.

Knowledge bases are a great way to share documentation with customers and colleagues. However, these groups often require different login methods. For example, customers might use a password, whereas internal teams rely on single sign-on (SSO).

Previously, managing this could mean duplicating the same documents across multiple knowledge bases, adding unnecessary effort and complicating link-sharing. You can now streamline this process by maintaining a single knowledge base that supports multiple login methods.

Account administrators can set this up in the Access section of your knowledge base settings. Choose your preferred access options — including SSO, passwords, or both — and customize the display names for clarity (e.g., "Internal teams" or "Customers"). When folks access your documentation, they can choose their preferred login method from the available options.

This functionality is available with Aha! Knowledge Advanced. (Contact us to see a demo or upgrade your account.)

Now, let's take a closer look at how it works:

Tailor authentication for different users

Set up the login method that best supports your users. In the example below, customers access a private user guide in our fictitious app via JSON Web Token (Salesforce SSO). We then add access for the support team using an SSO identity provider (Okta). Both groups can now access and share the same knowledge base seamlessly.

Simplify the login experience

Customize display names for each login method to guide users on the sign-in page. In this example, we clearly labeled authentication options for both customers and internal teams, making it easy for everyone to select the correct method.

Multiple authentication methods simplify access for everyone — no extra work or duplicate resources required.

Give it a try and see how much easier it is to manage your knowledge base. Flexible authentication options reduce complexity and make accessing documentation straightforward for teams and customers alike. A small change can make a big difference in keeping everyone on the same page.

Upgrade to the Aha! Knowledge Advanced plan

Aha! Knowledge is the AI-powered product information hub. Choose the Aha! Knowledge Advanced plan if you need to share product documentation with customers and colleagues via public or private knowledge bases. Start a free trial of Aha! Knowledge now to explore all the advanced features — including AI-powered search. Or contact us if you would like to add it to your existing Aha! Roadmaps plan.