Manage and publish your knowledge base articles from a central hub.
Manage all your knowledge base articles in one place
How-to guides. Product announcements. FAQs. Your knowledge base is the go-to source for sharing product documentation with customers and internal teams. But keeping content current — especially across multiple knowledge bases — is not always easy. With new drafts in progress and continual updates, it can be difficult to keep track of everything. That is why we are introducing a better way to manage your knowledge base content.
Explore the new knowledge base management page in Aha! Knowledge: a central place to review, organize, and publish all your articles.
Today's update makes it easier to track and update content in your knowledge base. Of course, you could already monitor the publishing status of documents by creating a list report or by checking the green and yellow status indicators in each knowledge base. Now, you can see everything with a streamlined view in one place. (You must have Aha! Knowledge Advanced to create and publish knowledge bases, so let us know if you want to upgrade your account or see a demo.)
Find the new homepage in the Knowledge section of your workspace. All users can view and access the workspace's knowledge bases from the Overview tab. Workspace owners can use the Management tab to tackle day-to-day activities:
View draft articles that are not yet published.
Review published articles that have new edits ready for approval.
Browse documents by tags or collections.
Track recently updated articles.
Find pre-filtered views (like Drafts and Unpublished changes) in the Management subpages on the left.
When your articles are ready, simply multiselect any new and changed ones to bulk publish. That way you can refresh product documentation for internal teams and customers in just a few clicks. You can also bulk edit tags and collections to further organize your content.
Give your teammates and customers a lovable knowledge base experience — so they can stay informed about updates and make the most of your product.
This new page is a big step toward streamlining how you manage knowledge base content. And it is just the beginning — we are working on even more improvements to help you scale documentation across your organization. Ready to learn more about building knowledge bases in Aha! software? Let us know if you want to upgrade your account or see a demo.
Upgrade to the Aha! Knowledge Advanced plan
Aha! Knowledge is the AI-powered product information hub. Choose the Aha! Knowledge Advanced plan if you need to share product documentation with customers and colleagues via public or private knowledge bases. Start a free trial of Aha! Knowledge now to explore all the advanced features. Or contact us if you would like to add it to your existing Aha! Roadmaps plan.
