A poll measuring customer satisfaction created in Aha! Ideas
Use new customer satisfaction polls to get product feedback
How well is your product meeting your customers' needs and expectations? Customer satisfaction (CSAT) polls are a simple, yet powerful way to measure happiness. They provide direct insights into what is working and what is not. With today's update, you now have the ability to run CSAT polls right in your product.
Use new CSAT polls to uncover opportunities to improve your product and create happier users.
Polls in Aha! Ideas Advanced are a speedy way to check in with your customers. You can run polls from an ideas portal, email a poll link, or launch polls within your own application. Before today, you could choose from three poll types: multiple choice, number scale, and star rating. And we are now introducing a new poll type: CSAT.
This means you can ask your customers to rate how satisfied they are with your product or company. Add a follow-up question to better understand the "why" behind their rating. This helps you determine how to make your customers happy — and, ultimately, create fans.
Ready to try polls along with the other customer discovery tools available in Aha! Ideas Advanced? Start a free 30-day trial or enable a trial within the account settings of an existing Aha! Roadmaps account.
Here's an overview of the new poll and analysis you can run:
Measure CSAT
Let's use an in-app poll to find out how customers feel about our updated product UI. Here, we use a CSAT poll to ask users how satisfied they are on a scale from 0-10. We also include an open-ended question so they can add additional context to their responses.
Select your brand color for polls to give customers a consistent experience.
Gain deeper insights
Now, we can review poll results as they flow in and create or link to ideas directly from customer responses. In the example below, we created a dashboard to analyze our poll results alongside segment and organization data. We can see our average CSAT score, track changes to the score over time, and see which companies our highest and lowest responses came from.
Dashboards are now available for customers with Aha! Ideas Advanced.
Start using CSAT polls today to better understand your customers and create a product they cannot wait to recommend.
Understanding how happy your customers are is an ongoing process. Use polls regularly to actively measure this important product metric. And check out the latest polls in our public ideas portal — we would love to hear from you.
Start a free trial of Aha! Ideas
Aha! Ideas is the best way to crowdsource feedback, engage your community, and prioritize what drives revenue. It also includes everything in Aha! Whiteboards Essentials and Aha! Knowledge Essentials to provide a comprehensive idea management solution. Sign up for a free 30-day trial of Aha! Roadmaps if you are interested in bringing together idea management and detailed planning. Or join a live demo to see why more than 1 million product builders trust our software to build lovable products and be happy doing it.
