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Knowledge base FAQs template

Proactively address product questions from customers or colleagues

About the knowledge base FAQs template

A knowledge base gives customers or colleagues one place to access everything they need to successfully use your product. (Peek at the Aha! knowledge base for an example.) Consolidating FAQs into a single page or section is a helpful way to streamline answers and reduce repetitive inquiries for the team.

Build your FAQ page using this template. The table of contents and layout set up logical question categories. Use the included linking structure to make your FAQ skimmable and searchable — helping readers jump directly to the content they need.

A well-crafted FAQ page provides fast answers, but also enhances the overall user experience. This proactive approach builds trust and encourages deeper engagement with your product.

How to use the knowledge base faqs template

Answer FAQs upfront.

Prioritize: Place the most common topics first in each category. Phrase questions just as your audience would and provide clear, concise answers.
Share additional resources: If answers need more than a short explanation, link to other knowledge base articles and resources. This way, you avoid overwhelming folks with details.
Regularly review: As your product evolves, so will customers' questions. Audit and update your FAQ so it addresses the most current inquiries.

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