Knowledge base FAQs template
Proactively address product questions from customers or colleagues
Use template
About the knowledge base FAQs template
A knowledge base gives customers or colleagues one place to access everything they need to successfully use your product. (Peek at the Aha! knowledge base for an example.) Consolidating FAQs into a single page or section is a helpful way to streamline answers and reduce repetitive inquiries for the team.
Build your FAQ page using this template. The table of contents and layout set up logical question categories. Use the included linking structure to make your FAQ skimmable and searchable — helping readers jump directly to the content they need.
A well-crafted FAQ page provides fast answers, but also enhances the overall user experience. This proactive approach builds trust and encourages deeper engagement with your product.
How to use the knowledge base faqs template
Answer FAQs upfront.
Prioritize: Place the most common topics first in each category. Phrase questions just as your audience would and provide clear, concise answers.
Share additional resources: If answers need more than a short explanation, link to other knowledge base articles and resources. This way, you avoid overwhelming folks with details.
Regularly review: As your product evolves, so will customers' questions. Audit and update your FAQ so it addresses the most current inquiries.
FAQs about the knowledge base FAQs template
Why use a knowledge base FAQs template?
Starting with a template ensures your FAQs page is structured and easy to navigate. Without a clear format, information can quickly become scattered — making it harder for customers to find what they need. A well-designed template helps you anticipate common questions, group related topics logically, and present answers in a way that reduces confusion and support requests.
What are some knowledge base FAQs best practices?
Think like your customers when framing questions. Instead of internal terminology or jargon, use natural language that reflects how they would search for help. Keep answers short and to the point; if more detail is necessary, include a screenshot, video, or link to supporting documentation. It is also important to treat your FAQs as a living document. Regularly update it to remove outdated information and add new details based on actual customer interactions.
Who is the knowledge base FAQs template for?
This template is useful for anyone who contributes to a knowledge base, including product managers, technical writers, and customer support teams. Keeping all FAQs in a structured document makes it easier to manage updates as the product evolves. Instead of scrambling to update multiple pages or chasing down missing details, teams can quickly refine and expand FAQs in one central place.
Is this template free to use?
Yes. To use this knowledge base FAQs template, sign up for a free 30-day trial of Aha! Whiteboards. (You can also try this template in Aha! Roadmaps if you need a complete product management solution.) Easily customize the template to suit your needs, then share it with as many people as you want (for free) to streamline collaboration.
