Define new user flows
Keep customer needs at the forefront of design and implementation decisions
Clarify the customer journey
Start by establishing a clear goal for the new user experience, ensuring it addresses a specific problem or need. Conduct research to understand your target users' motivations and pain points. Then, identify where the new user flow fits in the overall customer journey based on the main tasks users need to complete.
Sketch out the user flow
Create a step-by-step flow diagram to visually show the decisions and actions a user will take to complete each task. Think through alternative routes based on different device types and user preferences. Anticipate mistakes and capture what happens after the user successfully completes their goal to provide a comprehensive experience.
Refine the experience
Review the flow with different teams, including UX, engineering, and business stakeholders. Discuss user interactions, design decisions, and technical requirements — collaborating closely to streamline every aspect of the experience. This ensures you implement new functionality in a way that helps your customers efficiently accomplish their goals.
Top capabilities for defining new user flows
Illustrate concepts | Leverage comprehensive drawing tools — including shapes, connectors, and tables — to convey bold ideas | |
Use 100+ templates | Get going quickly with a rich library of whiteboard templates to brainstorm ideas, craft strategic models, and more | |
Define detailed processes | Use Business Process Model and Notation (BPMN) shapes to visually represent complex business processes | |
Collaborate with voting | Share your whiteboard with unlimited guests and use collaboration tools to gather input and explore solutions | |
Convert to a roadmap | Convert any text-based whiteboard item directly into a goal, initiative, idea, epic, or feature in Aha! Roadmaps | |
Ready to get started?
Try Aha! Whiteboards now as a standalone tool or as a seamlessly integrated part of Aha! Roadmaps. Out product experts — who are all former product managers — would love to show you the possibilities.
