This article discusses functionality that is included in the Aha! Knowledge Advanced plan. Please contact us if you would like a live demo or want to try using it in your account.
Aha! Roadmaps | Knowledge base SSO | Microsoft Active Directory Federation Services (ADFS) (Aha! Knowledge Advanced)
You can use Microsoft Active Directory Federation Services (ADFS) as an identity provider for your knowledge base with SAML 2.0. You will need to have in your Aha! account and in ADFS to configure SSO.
Click any of the following links to skip ahead:
Aha! Roadmaps | Knowledge base SSO | Microsoft Active Directory Federation Services (ADFS) (Aha! Knowledge Advanced)
In your Aha! account
Navigate to Settings ⚙️ Account Knowledge Knowledge bases. You will need to be an administrator with customizations permissions to configure a knowledge base.
Click the name of the knowledge base you wish to edit.
Once you have your knowledge base settings open, navigate to the Access section of the Overview tab. In the Authentication dropdown, select SSO.
Choose SAML as your identity provider Type. Click Save.
The SAML 2.0 configuration will display.
For the Metadata URL, enter the URL to the metadata xml listed in AD FS 2.0 console, e.g. https://adfs.<company>.com/FederationMetadata/2007-06/FederationMetadata.xml.
Enter the remaining fields following the SAML 2.0 configuration instructions.
Click Enable SSO to complete the configuration.
Troubleshooting
We have created an article to help you , complete with explanations and resolutions.
The best place to start in most of these situations is the Recent SSO events for your SSO configuration, at the bottom of the configuration page. Those messages will help diagnose and solve the problem.
It is possible to invite an ideas portal user from your ideas portal settings who has not been configured with the identity provider your portal is using. The user will not be able to log in to the ideas portal until they can be authenticated by the identity provider.
