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Business process diagram template

Document business processes using BPMN shapes

About the business process diagram template

Simplify complex business processes with clear visual diagrams using Business Process Model and Notation (BPMN) shapes. Represent events, activities, gateways, and flows with a standardized format — so you can see how each workflow step connects.

Start by defining your diagram's purpose (e.g., order fulfillment, invoicing, or incident management). Identify the process's start and end points, key activities, and stakeholders responsible for each task. Use swimlanes to organize tasks by department, role, or system.

With over 100 BPMN shapes, this template helps you collaboratively design, implement, and refine business processes. The whiteboard format allows for quick iteration, making workflows easy to understand and maintain across teams.

How to use the business process diagram template

Illustrate business processes according to BPMN standards.

Customize: Tailor the template to match the business process you want to map, and use swimlanes to logically organize key activities.
Use standard notation: Select the appropriate BPMN shapes to represent different elements of the process. Capturing these details consistently makes the diagram easier for everyone to interpret.
Aim for clarity: Label steps, activities, and decision points clearly and avoid overcomplicating the process. Add color sparingly, but highlight elements like milestones or different phases.
Validate with stakeholders: Review the diagram with relevant stakeholders to ensure accuracy. This helps you identify any missing steps, redundant actions, or misunderstandings — leading to a more effective process flow.