Aha! application

Standard/Guideline

Included in report

Web Content Accessibility Guidelines 2.1

Level A (Yes)

Level AA (Yes)

Level AAA (No)

Revised Section 508 standards published January 18, 2017 and corrected January 22, 2018

Yes

EN 301 549 Accessibility requirements suitable for public procurement of ICT products and services in Europe, - V3.1.1 (2019-11)

Yes

Criteria

Conformance Level

Remarks and Explanations

1.1.1 Non-text Content (Level A)

Also applies to:

EN 301 549 Criteria

• 9.1.1.1 (Web)

• 10.1.1.1 (Non-web document)

• 11.1.1.1.1 (Open Functionality Software)

• 11.1.1.1.2 (Closed Functionality Software)

• 11.8.2 (Authoring Tool)

• 12.1.2 (Product Docs)

• 12.2.4 (Support Docs)

Revised Section 508

• 501 (Web)(Software)

• 504.2 (Authoring Tool)

• 602.3 (Support Docs)

Web: Does Not Support

Web: Most graphs/charts are missing alternative text to provide context. Most decorative icons receive screen reader focus where nothing goes announced.

1.2.1 Audio-only and Video-only (Prerecorded) (Level A)

Also applies to:

EN 301 549 Criteria

• 9.1.2.1 (Web)

• 10.1.2.1 (Non-web document)

• 11.1.2.1.1 (Open Functionality Software)

• 11.1.2.1.2.1 and 11.1.2.1.2.2 (Closed Software)

• 11.8.2 (Authoring Tool)

• 12.1.2 (Product Docs)

• 12.2.4 (Support Docs)

Revised Section 508

• 501 (Web)(Software)

• 504.2 (Authoring Tool)

• 602.3 (Support Docs)

Web: Supports

Web: No video/audio content is present.

1.2.2 Captions (Prerecorded) (Level A)

Also applies to:

EN 301 549 Criteria

• 9.1.2.2 (Web)

• 10.1.2.2 (Non-web document)

• 11.1.2.2 (Open Functionality Software)

• 11.1.2.2 (Closed Software)

• 11.8.2 (Authoring Tool)

• 12.1.2 (Product Docs)

• 12.2.4 (Support Docs)

Revised Section 508

• 501 (Web)(Software)

• 504.2 (Authoring Tool)

• 602.3 (Support Docs)

Web: Supports

Web: No prerecorded video is present.

1.2.3 Audio Description or Media Alternative (Prerecorded) (Level A)

Also applies to:

EN 301 549 Criteria

• 9.1.2.3 (Web)

• 10.1.2.3 (Non-web document)

• 11.1.2.3.1 (Open Functionality Software)

• 11.1.2.3.2 (Closed Software)

• 11.8.2 (Authoring Tool)

• 12.1.2 (Product Docs)

• 12.2.4 (Support Docs)

Revised Section 508

• 501 (Web)(Software)

• 504.2 (Authoring Tool)

• 602.3 (Support Docs)

Web: Supports

Web: No video content is present.

1.3.1 Info and Relationships (Level A)

Also applies to:

EN 301 549 Criteria

• 9.1.3.1 (Web)

• 10.1.3.1 (Non-web document)

• 11.1.3.1.1 (Open Functionality Software)

• 11.1.3.1.2 (Closed Software)

• 11.8.2 (Authoring Tool)

• 12.1.2 (Product Docs)

• 12.2.4 (Support Docs)

Revised Section 508

• 501 (Web)(Software)

• 504.2 (Authoring Tool)

• 602.3 (Support Docs)

Web: Partially Supports

Web: Many headings are missing when visually implied or are not marked up in a hierarchical fashion. Some controls containing icons to visually imply purpose are missing accessible names. Context for some elements need further programmatic explanations to provide clear purpose for them.

1.3.2 Meaningful Sequence (Level A)

Also applies to:

EN 301 549 Criteria

• 9.1.3.2 (Web)

• 10.1.3.2 (Non-web document)

• 11.1.3.2.1 (Open Functionality Software)

• 11.1.3.2.2 (Closed Software)

• 11.8.2 (Authoring Tool)

• 12.1.2 (Product Docs)

• 12.2.4 (Support Docs)

Revised Section 508

• 501 (Web)(Software)

• 504.2 (Authoring Tool)

• 602.3 (Support Docs)

Web: Partially Supports

Web: Focus will occasionally move through the page in an order that doesn’t match the visual sequence intended. Some elements that are shown when activated are not placed in the focus order logically as users must navigate through the entire page before reaching the shown content.

1.3.3 Sensory Characteristics (Level A)

Also applies to:

EN 301 549 Criteria

• 9.1.3.3 (Web)

• 10.1.3.3 (Non-web document)

• 11.1.3.3 (Open Functionality Software)

• 11.1.3.3 (Closed Software)

• 11.8.2 (Authoring Tool)

• 12.1.2 (Product Docs)

• 12.2.4 (Support Docs)

Revised Section 508

• 501 (Web)(Software)

• 504.2 (Authoring Tool)

• 602.3 (Support Docs)

Web: Supports

Web: Instructions provided for understanding and operating content do not rely solely on sensory characteristics of components.

1.4.1 Use of Color (Level A)

Also applies to:

EN 301 549 Criteria

• 9.1.4.1 (Web)

• 10.1.4.1 (Non-web document)

• 11.1.4.1 (Open Functionality Software)

• 11.1.4.1 (Closed Software)

• 11.8.2 (Authoring Tool)

• 12.1.2 (Product Docs)

• 12.2.4 (Support Docs)

Revised Section 508

• 501 (Web)(Software)

• 504.2 (Authoring Tool)

• 602.3 (Support Docs)

Web: Partially Supports

Web: Links are often identified by color alone; links do not have another means to identify them such as an underline in any case. Colors used for graphs/charts are always accompanied by text elements to provide context programmatically.

1.4.2 Audio Control (Level A)

Also applies to:

EN 301 549 Criteria

• 9.1.4.2 (Web)

• 10.1.4.2 (Non-web document)

• 11.1.4.2 (Open Functionality Software)

• 11.1.4.2 (Closed Software)

• 11.8.2 (Authoring Tool)

• 12.1.2 (Product Docs)

• 12.2.4 (Support Docs)

Revised Section 508

• 501 (Web)(Software)

• 504.2 (Authoring Tool)

• 602.3 (Support Docs)

Web: Supports

Web: No audio plays automatically on any page.

2.1.1 Keyboard (Level A)

Also applies to:

EN 301 549 Criteria

• 9.2.1.1 (Web)

• 10.2.1.1 (Non-web document)

• 11.2.1.1.1 (Open Functionality Software)

• 11.2.1.1.2 (Closed Software)

• 11.8.2 (Authoring Tool)

• 12.1.2 (Product Docs)

• 12.2.4 (Support Docs)

Revised Section 508

• 501 (Web)(Software)

• 504.2 (Authoring Tool)

• 602.3 (Support Docs)

Web: Partially Supports

Web: Every page has elements that would not receive focus. Many modals have close buttons that won’t receive focus. Calendars and graphs/charts often cannot be interacted with while using a keyboard interface alone. Some elements cannot be triggered with keyboard by pressing the space or enter keys.

2.1.2 No Keyboard Trap (Level A)

Also applies to:

EN 301 549 Criteria

• 9.2.1.2 (Web)

• 10.2.1.2 (Non-web document)

• 11.2.1.2 (Open Functionality Software)

• 11.2.1.2 (Closed Software)

• 11.8.2 (Authoring Tool)

• 12.1.2 (Product Docs)

• 12.2.4 (Support Docs)

Revised Section 508

• 501 (Web)(Software)

• 504.2 (Authoring Tool)

• 602.3 (Support Docs)

Web: Partially Supports

Web: There are a few occasions where focus becomes trapped in a message field, a table, or in a loop on the page. Refreshing the page is the only way to free focus.

2.1.4 Character Key Shortcuts (Level A 2.1 only)

Also applies to:

EN 301 549 Criteria

• 9.2.1.4 (Web)

• 10.2.1.4 (Non-web document)

• 11.2.1.4.1 (Open Functionality Software)

• 11.2.1.4.2 (Closed Software)

• 11.8.2 (Authoring Tool)

• 12.1.2 (Product Docs)

• 12.2.4 (Support Docs)

Revised Section 508 – Does not apply

Web: Does Not Support

Web: The application uses 3 single character keyboard shortcuts. These cannot be remapped or disabled.

2.2.1 Timing Adjustable (Level A)

Also applies to:

EN 301 549 Criteria

• 9.2.2.1 (Web)

• 10.2.2.1 (Non-web document)

• 11.2.2.1 (Open Functionality Software)

• 11.2.2.1 (Closed Software)

• 11.8.2 (Authoring Tool)

• 12.1.2 (Product Docs)

• 12.2.4 (Support Docs)

Revised Section 508

• 501 (Web)(Software)

• 504.2 (Authoring Tool)

• 602.3 (Support Docs)

Web: Supports

Web: The application does not require timed input from the user.

2.2.2 Pause, Stop, Hide (Level A)

Also applies to:

EN 301 549 Criteria

• 9.2.2.2 (Web)

• 10.2.2.2 (Non-web document)

• 11.2.2.2 (Open Functionality Software)

• 11.2.2.2 (Closed Software)

• 11.8.2 (Authoring Tool)

• 12.1.2 (Product Docs)

• 12.2.4 (Support Docs)

Revised Section 508

• 501 (Web)(Software)

• 504.2 (Authoring Tool)

• 602.3 (Support Docs)

Web: Supports

Web: No content in the application moves, auto-updates, or is animated.

2.3.1 Three Flashes or Below Threshold (Level A)

Also applies to:

EN 301 549 Criteria

• 9.2.3.1 (Web)

• 10.2.3.1 (Non-web document)

• 11.2.3.1 (Open Functionality Software)

• 11.2.3.1 (Closed Software)

• 11.8.2 (Authoring Tool)

• 12.1.2 (Product Docs)

• 12.2.4 (Support Docs)

Revised Section 508

• 501 (Web)(Software)

• 504.2 (Authoring Tool)

• 602.3 (Support Docs)

Web: Supports

Web: No content in the application blinks or flashes.

2.4.1 Bypass Blocks (Level A)

Also applies to:

EN 301 549 Criteria

• 9.2.4.1 (Web)

• 10.2.4.1 (Non-web document) – Does not apply

• 11.2.4.1 (Open Functionality Software) – Does not apply

• 11.2.4.1 (Closed Software) – Does not apply

• 11.8.2 (Authoring Tool)

• 12.1.2 (Product Docs)

• 12.2.4 (Support Docs)

Revised Section 508

• 501 (Web)(Software) – Does not apply to non-web software

• 504.2 (Authoring Tool)

• 602.3 (Support Docs) – Does not apply to non-web docs

Web: Does Not Support

Web: There is no means to bypass repeated blocks of content such as hidden skip to main content links.

2.4.2 Page Titled (Level A)

Also applies to:

EN 301 549 Criteria

• 9.2.4.2 (Web)

• 10.2.4.2 (Non-web document)

• 11.2.4.2 (Open Functionality Software) - Does not apply

• 11.2.4.2 (Closed Software) – Does not apply

• 11.8.2 (Authoring Tool)

• 12.1.2 (Product Docs)

• 12.2.4 (Support Docs)

Revised Section 508

• 501 (Web)(Software)

• 504.2 (Authoring Tool)

• 602.3 (Support Docs)

Web: Partially Supports

Web: Multiple pages do not have titles that are unique or descriptive.

2.4.3 Focus Order (Level A)

Also applies to:

EN 301 549 Criteria

• 9.2.4.3 (Web)

• 10.2.4.3 (Non-web document)

• 11.2.4.3 (Open Functionality Software)

• 11.2.4.3 (Closed Software)

• 11.8.2 (Authoring Tool)

• 12.1.2 (Product Docs)

• 12.2.4 (Support Docs)

Revised Section 508

• 501 (Web)(Software)

• 504.2 (Authoring Tool)

• 602.3 (Support Docs)

Web: Partially Supports

Web: Focus does not return to buttons that open modals after they are closed. Similarly, focus does not remain trapped in modals and slide-out drawers. There are several instances where the focus will move to an element in the page first before moving back to the top of the page to move through the page sequentially.

2.4.4 Link Purpose (In Context) (Level A)

Also applies to:

EN 301 549 Criteria

• 9.2.4.4 (Web)

• 10.2.4.4 (Non-web document)

• 11.2.4.4 (Open Functionality Software)

• 11.2.4.4 (Closed Software

• 11.8.2 (Authoring Tool)

• 12.1.2 (Product Docs)

• 12.2.4 (Support Docs)

Revised Section 508

• 501 (Web)(Software)

• 504.2 (Authoring Tool)

• 602.3 (Support Docs)

Web: Partially Supports

Web: The purpose of links cannot always be determined. Many elements that behave like buttons are marked up as links.

2.5.1 Pointer Gestures (Level A 2.1 only)

Also applies to:

EN 301 549 Criteria

• 9.2.5.1 (Web)

• 10.2.5.1 (Non-web document)

• 11.2.5.1 (Open Functionality Software)

• 11.2.5.1 (Closed Software)

• 11.8.2 (Authoring Tool)

• 12.1.2 (Product Docs)

• 12.2.4 (Support Docs)

Revised Section 508 – Does not apply

Web: Supports

Web: The application does not rely on any path-based gestures.

2.5.2 Pointer Cancellation (Level A 2.1 only)

Also applies to:

EN 301 549 Criteria

• 9.2.5.2 (Web)

• 10.2.5.2 (Non-web document)

• 11.2.5.2 (Open Functionality Software)

• 11.2.5.2 (Closed Software)

• 11.8.2 (Authoring Tool)

• 12.1.2 (Product Docs)

• 12.2.4 (Support Docs)

Revised Section 508 – Does not apply

Web: Supports

Web: All pointer actions can be cancelled. No actions occur on the down event of the mouse click.

2.5.3 Label in Name (Level A 2.1 only)

Also applies to:

EN 301 549 Criteria

• 9.2.5.3 (Web)

• 10.2.5.3 (Non-web document)

• 11.2.5.3.1 (Open Functionality Software)

• 11.2.5.3.2 (Closed Software)

• 11.8.2 (Authoring Tool)

• 12.1.2 (Product Docs)

• 12.2.4 (Support Docs)

Revised Section 508 – Does not apply

Web: Supports

Web: Symbolic text characters and labels are properly named.

2.5.4 Motion Actuation (Level A 2.1 only)

Also applies to:

EN 301 549 Criteria

• 9.2.5.4 (Web)

• 10.2.5.4 (Non-web document)

• 11.2.5.4 (Open Functionality Software)

• 11.2.5.4 (Closed Software)

• 11.8.2 (Authoring Tool)

• 12.1.2 (Product Docs)

• 12.2.4 (Support Docs)

Revised Section 508 – Does not apply

Web: Supports

Web: No functionality is present that is triggered by device or user motion.

3.1.1 Language of Page (Level A)

Also applies to:

EN 301 549 Criteria

• 9.3.1.1 (Web)

• 10.3.1.1 (Non-web document)

• 11.3.1.1.1 (Open Functionality Software)

• 11.3.1.1.2 (Closed Software)

• 11.8.2 (Authoring Tool)

• 12.1.2 (Product Docs)

• 12.2.4 (Support Docs)

Revised Section 508

• 501 (Web)(Software)

• 504.2 (Authoring Tool)

• 602.3 (Support Docs)

Web: Does Not Support

Web: A default human language is not programmatically set for any pages.

3.2.1 On Focus (Level A)

Also applies to:

EN 301 549 Criteria

• 9.3.2.1 (Web)

• 10.3.2.1 (Non-web document)

• 11.3.2.1 (Open Functionality Software)

• 11.3.2.1 (Closed Software)

• 11.8.2 (Authoring Tool)

• 12.1.2 (Product Docs)

• 12.2.4 (Support Docs)

• Revised Section 508

501 (Web)(Software)

• 504.2 (Authoring Tool)

• 602.3 (Support Docs)

Web: Partially Supports

Web: Some search fields trigger their search functionality upon receiving keyboard focus.

3.2.2 On Input (Level A)

Also applies to:

EN 301 549 Criteria

• 9.3.2.2 (Web)

• 10.3.2.2 (Non-web document)

• 11.3.2.2 (Open Functionality Software)

• 11.3.2.2 (Closed Software)

• 11.8.2 (Authoring Tool)

• 12.1.2 (Product Docs)

• 12.2.4 (Support Docs)

• Revised Section 508

501 (Web)(Software)

• 504.2 (Authoring Tool)

• 602.3 (Support Docs)

Web: Supports

Web: All components have predictable effects.

3.3.1 Error Identification (Level A)

Also applies to:

EN 301 549 Criteria

• 9.3.3.1 (Web)

• 10.3.3.1 (Non-web document)

• 11.3.3.1.1 (Open Functionality Software)

• 11.3.3.1.2 (Closed Software)

• 11.8.2 (Authoring Tool)

• 12.1.2 (Product Docs)

• 12.2.4 (Support Docs)

Revised Section 508

• 501 (Web)(Software)

• 504.2 (Authoring Tool)

• 602.3 (Support Docs)

Web: Partially Supports

Web: Errors are accurately identified for the most part. There are some occasions where the error doesn’t indicate which field it is referring to, such as when creating an initiative.

3.3.2 Labels or Instructions (Level A)

Also applies to:

EN 301 549 Criteria

• 9.3.3.2 (Web)

• 10.3.3.2 (Non-web document)

• 11.3.3.2 (Open Functionality Software)

• 11.3.3.2 (Closed Software)

• 11.8.2 (Authoring Tool)

• 12.1.2 (Product Docs)

• 12.2.4 (Support Docs)

Revised Section 508

• 501 (Web)(Software)

• 504.2 (Authoring Tool)

• 602.3 (Support Docs)

Web: Partially Supports

Web: Most labels are correctly implemented. However, fields that are required are not explicitly stated for any forms.

4.1.1 Parsing (Level A)

Also applies to:

EN 301 549 Criteria

• 9.4.1.1 (Web)

• 10.4.1.1 (Non-web document)

• 11.4.1.1.1 (Open Functionality Software)

• 11.4.1.1.2 (Closed Software) – Does not apply

• 11.8.2 (Authoring Tool)

• 12.1.2 (Product Docs)

• 12.2.4 (Support Docs)

Revised Section 508

• 501 (Web)(Software)

• 504.2 (Authoring Tool)

• 602.3 (Support Docs)

Web: Does Not Support

Web: Parsing errors are present on most pages for the use of duplicate IDs attributes; this potentially causes assistive technologies to crash.

4.1.2 Name, Role, Value (Level A)

Also applies to:

EN 301 549 Criteria

• 9.4.1.2 (Web)

• 10.4.1.2 (Non-web document)

• 11.4.1.2.1 (Open Functionality Software)

• 11.4.1.2.2 (Closed Software) – Not required

• 11.8.2 (Authoring Tool)

• 12.1.2 (Product Docs)

• 12.2.4 (Support Docs)

Revised Section 508

• 501 (Web)(Software)

• 504.2 (Authoring Tool)

• 602.3 (Support Docs)

Web: Does Not Support

Web: States such as checked, selected, expanded, etc. are not programmatically implemented. Many elements are missing accessible names while others are missing accessible roles as well. This is especially true for buttons that are depicted by icons as opposed to text. Buttons are often marked up as links. Table sorting functionality is not provided programmatically.

Criteria

Conformance Level

Remarks and Explanations

1.2.4 Captions (Live) (Level AA)

Also applies to:

EN 301 549 Criteria

• 9.1.2.4 (Web)

• 10.1.2.4 (Non-web document)

• 11.1.2.4 (Open Functionality Software)

• 11.1.2.4 (Closed Software)

• 11.8.2 (Authoring Tool)

• 12.1.2 (Product Docs)

• 12.2.4 (Support Docs)

Revised Section 508

• 501 (Web)(Software)

• 504.2 (Authoring Tool)

• 602.3 (Support Docs)

Web: Supports

Web: No live audio content is not present.

1.2.5 Audio Description (Prerecorded) (Level AA)

Also applies to:

EN 301 549 Criteria

• 9.1.2.5 (Web)

• 10.1.2.5 (Non-web document)

• 11.1.2.5 (Open Functionality Software)

• 11.1.2.5 (Closed Software)

• 11.8.2 (Authoring Tool)

• 12.1.2 (Product Docs)

• 12.2.4 (Support Docs)

Revised Section 508

• 501 (Web)(Software)

• 504.2 (Authoring Tool)

• 602.3 (Support Docs)

Web: Supports

Web: No video/audio is present.

1.3.4 Orientation (Level AA 2.1 only)

Also applies to:

EN 301 549 Criteria

• 9.1.3.4 (Web)

• 10.1.3.4 (Non-web document)

• 11.1.3.4 (Open Functionality Software)

• 11.1.3.4 (Closed Software)

• 11.8.2 (Authoring Tool)

• 12.1.2 (Product Docs)

• 12.2.4 (Support Docs)

Revised Section 508 – Does not apply

Web: Supports

Web: Content does not restrict its view and operation to a single display orientation.

1.3.5 Identify Input Purpose (Level AA 2.1 only)

Also applies to:

EN 301 549 Criteria

• 9.1.3.5 (Web)

• 10.1.3.5 (Non-web document)

• 11.1.3.5.1 (Open Functionality Software)

• 11.1.3.5.2 (Closed Software)

• 11.8.2 (Authoring Tool)

• 12.1.2 (Product Docs)

• 12.2.4 (Support Docs)

Revised Section 508 – Does not apply

Web: Supports

Web: No input fields collect information about the user, and therefore, no autofill attributes are present.

1.4.3 Contrast (Minimum) (Level AA)

Also applies to:

EN 301 549 Criteria

• 9.1.4.3 (Web)

• 10.1.4.3 (Non-web document)

• 11.1.4.3 (Open Functionality Software)

• 11.1.4.3 (Closed Software)

• 11.8.2 (Authoring Tool)

• 12.1.2 (Product Docs)

• 12.2.4 (Support Docs)

Revised Section 508

• 501 (Web)(Software)

• 504.2 (Authoring Tool)

• 602.3 (Support Docs)

Web: Partially Supports

Web: Many text elements do not meet minimum contrast thresholds. This is especially true for most of the grey text elements contained in the application. Charts and graphs can have text elements placed in them that do not meet contrast expectations because of the different colors used for the diagrams.

1.4.4 Resize text (Level AA)

Also applies to:

EN 301 549 Criteria

• 9.1.4.4 (Web)

• 10.1.4.4 (Non-web document)

• 11.1.4.4.1 (Open Functionality Software)

• 11.1.4.4.2 (Closed Software)

• 11.8.2 (Authoring Tool)

• 12.1.2 (Product Docs)

• 12.2.4 (Support Docs)

Revised Section 508

• 501 (Web)(Software)

• 504.2 (Authoring Tool)

• 602.3 (Support Docs)

Web: Does Not Support

Web: There is loss of content and functionality throughout the application when text is resized to 200%.

1.4.5 Images of Text (Level AA)

Also applies to:

EN 301 549 Criteria

• 9.1.4.5 (Web)

• 10.1.4.5 (Non-web document)

• 11.1.4.5.1 (Open Functionality Software)

• 11.1.4.5.2 (Closed Software) – Does not apply

• 11.8.2 (Authoring Tool)

• 12.1.2 (Product Docs)

• 12.2.4 (Support Docs)

Revised Section 508

• 501 (Web)(Software)

• 504.2 (Authoring Tool)

• 602.3 (Support Docs)

Web: Supports

Web: No images of text are present.

1.4.10 Reflow (Level AA 2.1 only)

Also applies to:

EN 301 549 Criteria

• 9.1.4.10 (Web)

• 10.1.4.10 (Non-web document)

• 11.1.4.10 (Open Functionality Software)

• 11.1.4.10 (Closed Software)

• 11.8.2 (Authoring Tool)

• 12.1.2 (Product Docs)

• 12.2.4 (Support Docs)

Revised Section 508 – Does not apply

Web: Does Not Support

Web: The application is not functionable when the browser zoom is increased to 400%. Content becomes clipped and obscured while the scrollbar disappears, disallowing users to scroll through the page at all.

1.4.11 Non-text Contrast (Level AA 2.1 only)

Also applies to:

EN 301 549 Criteria

• 9.1.4.11 (Web)

• 10.1.4.11 (Non-web document)

• 11.1.4.11 (Open Functionality Software)

• 11.1.4.11 (Closed Software)

• 11.8.2 (Authoring Tool)

• 12.1.2 (Product Docs)

• 12.2.4 (Support Docs)

Revised Section 508 – Does not apply

Web: Partially Supports

Web: Some instances occur where the visible focus indicator is hard to distinguish, especially for those with low vision or colorblindness.

1.4.12 Text Spacing (Level AA 2.1 only)

Also applies to:

EN 301 549 Criteria

• 9.1.4.12 (Web)

• 10.1.4.12 (Non-web document)

• 11.1.4.12 (Open Functionality Software)

• 11.1.4.12 (Closed Software)

• 11.8.2 (Authoring Tool)

• 12.1.2 (Product Docs)

• 12.2.4 (Support Docs)

Revised Section 508 – Does not apply

Web: Supports

Web: Text spacing can be adjusted without loss content or functionality.

1.4.13 Content on Hover or Focus (Level AA 2.1 only)

Also applies to:

EN 301 549 Criteria

• 9.1.4.13 (Web)

• 10.1.4.13 (Non-web document)

• 11.1.4.13 (Open Functionality Software)

• 11.1.4.13 (Closed Software)

• 11.8.2 (Authoring Tool)

• 12.1.2 (Product Docs)

• 12.2.4 (Support Docs)

Revised Section 508 – Does not apply

Web: Supports

Web: Hoverable content behaves as expected.

2.4.5 Multiple Ways (Level AA)

Also applies to:

EN 301 549 Criteria

• 9.2.4.5 (Web)

• 10.2.4.5 (Non-web document) – Does not apply

• 11.2.4.5 (Open Functionality Software) – Does not apply

• 11.2.4.5 (Closed Software) – Does not apply

• 11.8.2 (Authoring Tool)

• 12.1.2 (Product Docs)

• 12.2.4 (Support Docs)

Revised Section 508

• 501 (Web)(Software) – Does not apply to non-web software

• 504.2 (Authoring Tool)

• 602.3 (Support Docs) – Does not apply to non-web docs

Web: Supports

Web: There are multiple means of navigating through the application including navigational links, back buttons, and home buttons.

2.4.6 Headings and Labels (Level AA)

Also applies to:

EN 301 549 Criteria

• 9.2.4.6 (Web)

• 10.2.4.6 (Non-web document)

• 11.2.4.6 (Open Functionality Software)

• 11.2.4.6 (Closed Software)

• 11.8.2 (Authoring Tool)

• 12.1.2 (Product Docs)

• 12.2.4 (Support Docs)

Revised Section 508

• 501 (Web)(Software)

• 504.2 (Authoring Tool)

• 602.3 (Support Docs)

Web: Partially Supports

Web: Some headings in the application have buttons and/or links nested in them. However, all headings and labels accurately describe topic and purpose.

2.4.7 Focus Visible (Level AA)

Also applies to:

EN 301 549 Criteria

• 9.2.4.7 (Web)

• 10.2.4.7 (Non-web document)

• 11.2.4.7 (Open Functionality Software)

• 11.2.4.7 (Closed Software)

• 11.8.2 (Authoring Tool)

• 12.1.2 (Product Docs)

• 12.2.4 (Support Docs)

Revised Section 508

• 501 (Web)(Software)

• 504.2 (Authoring Tool)

• 602.3 (Support Docs)

Web: Partially Supports

Web: There are several instances where the keyboard focus indicator is not present.

3.1.2 Language of Parts (Level AA)

Also applies to:

EN 301 549 Criteria

• 9.3.1.2 (Web)

• 10.3.1.2 (Non-web document)

• 11.3.1.2 (Open Functionality Software) – Does not apply

• 11.3.1.2 (Closed Software) – Does not apply

• 11.8.2 (Authoring Tool)

• 12.1.2 (Product Docs)

• 12.2.4 (Support Docs)

Revised Section 508

• 501 (Web)(Software)

• 504.2 (Authoring Tool)

• 602.3 (Support Docs)

Web: Supports

Web: No content in the application deviates from the default language.

3.2.3 Consistent Navigation (Level AA)

Also applies to:

EN 301 549 Criteria

• 9.3.2.3 (Web)

• 10.3.2.3 (Non-web document) – Does not apply

• 11.3.2.3 (Open Functionality Software) – Does not apply

• 11.3.2.3 (Closed Software) – Does not apply

• 11.8.2 (Authoring Tool)

• 12.1.2 (Product Docs)

• 12.2.4 (Support Docs)

Revised Section 508

• 501 (Web)(Software) – Does not apply to non-web software

• 504.2 (Authoring Tool)

• 602.3 (Support Docs) – Does not apply to non-web docs

Web: Supports

Web: Navigational mechanisms that are repeated on multiple pages are in a consistent order.

3.2.4 Consistent Identification (Level AA)

Also applies to:

EN 301 549 Criteria

• 9.3.2.4 (Web)

• 10.3.2.4 (Non-web document) – Does not apply

• 11.3.2.4 (Open Functionality Software) – Does not apply

• 11.3.2.4 (Closed Software) – Does not apply

• 11.8.2 (Authoring Tool)

• 12.1.2 (Product Docs)

• 12.2.4 (Support Docs)

Revised Section 508

• 501 (Web)(Software) – Does not apply to non-web software

• 504.2 (Authoring Tool)

• 602.3 (Support Docs) – Does not apply to non-web docs

Web: Supports

Web: Repeated components are identified consistently.

3.3.3 Error Suggestion (Level AA)

Also applies to:

EN 301 549 Criteria

• 9.3.3.3 (Web)

• 10.3.3.3 (Non-web document)

• 11.3.3.3 (Open Functionality Software)

• 11.3.3.3 (Closed Software)

• 11.8.2 (Authoring Tool)

• 12.1.2 (Product Docs)

• 12.2.4 (Support Docs)

Revised Section 508

• 501 (Web)(Software)

• 504.2 (Authoring Tool)

• 602.3 (Support Docs)

Web: Supports

Web: All errors are given suggestions that are valid for all users.

3.3.4 Error Prevention (Legal, Financial, Data) (Level AA)

Also applies to:

EN 301 549 Criteria

• 9.3.3.4 (Web)

• 10.3.3.4 (Non-web document)

• 11.3.3.4 (Open Functionality Software)

• 11.3.3.4 (Closed Software)

• 11.8.2 (Authoring Tool)

• 12.1.2 (Product Docs)

• 12.2.4 (Support Docs)

Revised Section 508

• 501 (Web)(Software)

• 504.2 (Authoring Tool)

• 602.3 (Support Docs)

Web: Supports

Web: No pages collect information from the user pertaining to legal commitments or financial transactions.

4.1.3 Status Messages (Level AA 2.1 only)

Also applies to:

EN 301 549 Criteria

• 9.4.1.3 (Web)

• 10.4.1.3 (Non-web document)

• 11.4.1.3 (Open Functionality Software)

• 11.4.1.3 (Closed Software) – Does not apply

• 11.8.2 (Authoring Tool)

• 12.1.2 (Product Docs)

• 12.2.4 (Support Docs)

Revised Section 508 – Does not apply

Web: Does Not Support

Web: Errors are not announced upon displaying to the screen. Messages such as success and failure banners that display to the screen are also not announced.

Criteria

Conformance Level

Remarks and Explanations

601.1 Scope

Heading cell – no response required

Heading cell – no response required

602 Support Documentation

Heading cell – no response required

Heading cell – no response required

602.2 Accessibility and Compatibility Features

Does not support

Aha! does not have accessibility feature documentation.

602.3 Electronic Support Documentation

See WCAG 2.1 AA report section

See WCAG 2.1 AA report section

602.4 Alternate Formats for Non-Electronic Support Documentation

Supports

Product does not contain any print materials.

603 Support Services

Heading cell – no response required

Heading cell – no response required

603.2 Information on Accessibility and Compatibility Features

Does not support

Aha! does not have accessibility feature documentation.

603.3 Accommodation of Communication Needs

Supports

Users can use telephone support, chat, and email for communication.

Contact us

• support@aha.io

• +1 (888) 926-2240

Criteria

Conformance Level

Remarks and Explanations

12.1 Product documentation

Heading cell – no response required

Heading cell – no response required

12.1.1 Accessibility and compatibility features

Does not support

Aha! does not have accessibility feature documentation.

12.1.2 Accessible documentation

See WCAG 2.1 AA report section

See WCAG 2.1 AA report section

12.2 Support Services

Heading cell – no response required

Heading cell – no response required

12.2.2 Information on accessibility and compatibility features

Does not support

Aha! provides up-to-date support documentation at https://www.aha.io/support but there is no accessibility feature documentation.

12.2.3 Effective communication

Supports

Users can use telephone support, chat, and email for communication.

Contact us

• support@aha.io

• +1 (888) 926-2240

12.2.4 Accessible documentation

See WCAG 2.1 AA report section

See WCAG 2.1 AA report section